Terms information
A quote request is not a confirmed booking. We need to agree the service scope, timing, access, exclusions and price with you before any cleaning work begins. These terms explain what that means, so please read them before you send a request.
Service scope
Each service page explains the common inclusions and exclusions. Cleaning cannot repair damage or reverse permanent wear. It also cannot promise outcomes that a landlord, agent, manufacturer or third party controls.
We exclude specialist or hazardous work unless we agree it separately, with suitable arrangements. Therefore, tell us early if the job involves anything specialist, because that changes how we plan the work.
Quote requests
The quote form collects the details we need to review the requested clean. Please describe the property type, postcode area and preferred timing. Add access notes, the condition of the property, and any specialist needs such as carpets or ovens.
Clear details lead to a clearer response. However, a quote request only starts the conversation. It does not fix a price or a date. We reply using the contact details you give, and we may ask follow-up questions before we outline the work.
Before work begins
Any booking should confirm the agreed rooms, priorities, exclusions, access arrangements, timing and your contact details. Because these points shape the work, we want you and us to share the same expectations from the start.
Please do not submit payment details through the quote form. The form does not need them, and we ask you to keep them out. Since the form is for scoping the job, we agree the rest of the booking with you directly.
If your plans change
If anything changes before the visit, such as the date, the access or the rooms, tell us as soon as you can. Then we can update the plan with you. Similarly, ask us if any part of these terms is unclear before you send a request.